TERMS OF SERVICE POLICY.

Terms of Service — The Waratah Witch

These Terms of Service (“Terms”) govern your use of The Waratah Witch website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

General Information

The Waratah Witch is a privately owned and operated online store based in Australia, selling goods via our website hosted on Squarespace.

We reserve the right to update or change these Terms at any time. Any changes will take effect immediately upon being posted on this page.

Use of Our Website

By using our website, you agree:

To use the site for lawful purposes only

Not to misuse, disrupt, or interfere with the website or its security

Not to attempt to gain unauthorised access to any part of the site

We may suspend or terminate access to our website if these Terms are violated.

Products & Availability

We take care to ensure all product descriptions, images, and prices are accurate. However:

Some items may be limited, vintage, or one-of-a-kind

Colours and appearance may vary slightly due to screen settings or styling

All items are subject to availability and may be withdrawn at any time

We reserve the right to limit quantities or refuse orders at our discretion.

Orders

When you place an order:

You will receive an order confirmation email

Orders are subject to acceptance and availability

We reserve the right to cancel an order if necessary (e.g. stock issues or errors)

If your order is cancelled, you will not be charged, or you will receive a full refund.

Pricing & Payment

All prices are listed in Australian Dollars (AUD)

Payment must be made in full at the time of purchase

Payments are securely processed via third-party providers (e.g. Stripe, PayPal)

We reserve the right to correct pricing errors at any time.

Shipping

Orders are shipped via third-party carriers (e.g. Australia Post)

Shipping timeframes are estimates only and may vary

Once your order has been dispatched, we are not responsible for delays caused by the carrier

Tracking information will be provided where available.

Returns & Refunds

We want you to be happy with your purchase. Please note:

We do not accept returns for change of mind unless otherwise stated

Faulty or damaged items may be eligible for a replacement or refund

You must contact us within a reasonable timeframe if there is an issue

All returns and refunds are handled in accordance with Australian Consumer Law.

Vintage & Second-Hand Items

Some items sold by The Waratah Witch are vintage or second-hand. These may show signs of age or wear.

By purchasing these items, you acknowledge and accept their unique character and imperfections.

Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of The Waratah Witch and may not be used, copied, or reproduced without permission.

Limitation of Liability

To the extent permitted by law:

We are not liable for any indirect or consequential loss arising from the use of our website or products

Our liability is limited to the value of the goods purchased

Nothing in these Terms excludes your rights under Australian Consumer Law.

Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your personal information.

Third-Party Services

Our website is hosted on Squarespace and may integrate with third-party services such as payment processors and shipping providers.

We are not responsible for the practices of these third parties.

Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

Contact Us

If you have any questions about these Terms, please contact us:

Email: shop@thewaratahwitch.com.au
Business Name: The Waratah Witch