RETURN AND REFUND POLICY.

Returns, Refunds & Exchanges

At The Waratah Witch, we take care in selecting and packing every piece. Please choose thoughtfully, as we generally do not accept returns, refunds, or exchanges for change of mind. Orders are considered final once placed, however if you have any concerns, please reach out as soon as possible — we’re always happy to help where we can.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. To assist you, we will require:

• A description of the issue

• Clear photo evidence of the item and packaging

Items must be returned within 5 business days of delivery (unless otherwise agreed).

Once assessed, we will offer one of the following:

• A replacement (if available)

• A store credit or item of equal value

• A partial or full refund, depending on the nature of the issue

Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law. If an item has a major fault, you are entitled to a full refund, including original shipping costs.

Return Shipping

• Customers are responsible for return shipping costs unless the item is deemed to have a major fault

• We recommend using a tracked shipping service, as we are not responsible for items lost in transit

Additional Notes

• All items are assessed on a case-by-case basis

• Vintage and second-hand items may show signs of age — this is part of their character and not considered a fault

Contact Us

If you have any questions about these Terms, please contact us:

Email: shop@thewaratahwitch.com.au
Business Name: The Waratah Witch