PRIVACY POLICY.

Privacy Policy — The Waratah Witch

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The Waratah Witch (“we”, “us”, or “our”).

Statement of Commitment

Your privacy is important to us at The Waratah Witch. We are committed to protecting your personal information and handling it in a safe, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with applicable Australian privacy laws.

About This Policy

This Policy applies to The Waratah Witch, a privately owned and operated online store hosted on Squarespace, where we sell goods to customers via our website. By using our website, you agree to the collection and use of information in accordance with this policy.

What We Collect

Information You Provide to Us

When you make a purchase or interact with our website, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Any information you provide through contact forms, reviews, or enquiries

Payment details are processed securely through third-party payment providers and are not stored by us.

Automatically Collected Information

When you visit our site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Referring websites

This helps us improve our website and customer experience.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Respond to enquiries, refunds, or complaints

  • Improve our website and services

  • Comply with legal obligations (including ATO requirements)

  • Send marketing communications (only if you have opted in)

Cookies

We use cookies to:

  • Keep track of cart contents while you browse

  • Improve website functionality

  • Understand how customers interact with our site

You can disable cookies via your browser settings, however this may impact your experience on the website.

Sharing Your Information

We only share your information where necessary to operate our business. This may include:

  • Squarespace (our website platform)

  • Payment providers (e.g. Stripe, PayPal) to process transactions

  • Shipping providers (e.g. Australia Post) to deliver your order

  • Email and marketing platforms to send communications (if you opt in)

These third parties only receive the information necessary to perform their services. We do not sell or rent your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For example:

  • Order records are retained for tax and accounting purposes

  • Customer communications may be retained for record-keeping

Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Opt out of marketing communications at any time

To make a request, please contact us using the details below.

Third-Party Services

Our website is hosted on Squarespace, which may collect and process data in accordance with their own Privacy Policy.

We may also use third-party services such as:

  • Payment gateways

  • Shipping providers

  • Email marketing tools

We recommend reviewing their policies where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: shop@thewaratahwitch.com.au
Business Name: The Waratah Witch